PAMPERED PAWS :: DELIVERY & RETURNS

Ordering Policy

When placing an order, it is the purchasers' responsibility to ensure that all details conveyed in the order are correct and true. PAMPERED PAWS PETS SUPPLIES ONLINE does not accept liability for products sent with errors made by the ordering party. Full payment must be received for all orders before any goods are dispatched.

Delivery Policy

PAMPERED PAWS PETS SUPPLIES ONLINE delivers only within Australia. We use Australia Post's postal network for delivery of orders. All delivery and handling charges are payable by the purchaser and are additional to the listed price for each product on this website.

We determine delivery charges based on weight. We have included with all our product descriptions the weight which is used to calculate your delivery charges. The weight listed is based on the net weight or, the items cubic weight as applied by Australia Post, whichever is greater.

All delivery charges payable will be displayed for you at checkout time, prior to you providing payment information.

Should the delivery charges in any way be unclear or not understood, please contact us at enquiries@pamperedpaws.com.au with your query.

Orders are dispatched from PAMPERED PAWS PETS SUPPLIES ONLINE's base on the South-West Outskirts of Sydney in New South Wales. We endeavour to ship all orders within 2 working days of receiving cleared payment. If there are any delays (excluding public holidays), which may extend the shipping lead time, we will notify you.

Once your order is dispatched, it normally takes 3-7 working days for you to receive. Delivery time may also be affected by the size or complexity of your order, the delivery location amp; our current workload. An estimate for delivery can be requested before or after making an order. PAMPERED PAWS PETS SUPPLIES ONLINE relies on Australia Post for delivery and unfortunately delays may occur that are beyond our control. We are not liable for delays whatsoever.

PAMPERED PAWS PETS SUPPLIES ONLINE ships all orders via Australia Post's postal network. All items are sent with a tracking number so that orders are able to be tracked.

We offer customers the following alternative delivery methods:

Customers are required to advise if they wish one of the above alternative delivery methods at the time of purchase. A revised quote for delivery will be issued, stating any change in delivery charges.

We highly recommend that orders be dispatched with insurance & postal registration.

Should you live close by our base, you are welcome to arrange to pick-up your order. There is of course no delivery charge for this. Please contact us at the time of order to arrange a mutually suitable time for pick up of your order.

PAMPERED PAWS PETS SUPPLIES ONLINE asks that our customers check their entire order at the time of delivery. If there are any problems or concerns with your order, please contact us within 24 hours of receiving your order.

Returns & Refund Policy

Products are non-returnable unless there is a known manufacturing fault or defect.

We do not accept returns of opened items. We may offer you a refund, exchange or credit note for the amount of the merchandise, not including original shipping, if you simply change your mind or make a wrong decision. This is limited to unopened items in their original packaging returned within (14) fourteen days of notification of postage to you.

All returns require prior authorisation by Pampered Paws Pet Supplies Online. Please fill out our Request for Refund form to obtain Return Authorisation Number (RAN) or email Customer Service. Any item returned without an Authorisation Number will be returned to customers at customer's expense.

All items returned for a refund are subject to a 20% re-stocking fee. RAN numbers are valid for a period of (28) twenty-eight days only. After (28) twenty-eight days, a RAN number will automatically delete from our system. Shipping charges are not refundable unless the return is a result of our error.

Returns will be credited at the price paid on invoice, less any re-stocking fee and postage incurred. Merchandise not in the original packaging, showing signs of use, misuse or consumer abuse, will not be accepted for return credit. Credit will be issued within 2 business days upon receipt of mechandise by Pampered Paws Pet Supplies Online.

Sale of clearance items are final. Only defective clearance items may be returned for refund, credit note or exchange.

All clippers, electronic fences and barking collars have a 12 month warranty against manufacturing faults only.

Defective products must be returned to PAMPERED PAWS PETS SUPPLIES ONLINE within (14) fourteen days of the delivery date to be eligible for exchange or refund. We will issue a full refund or exchange of item. Please include a detailed written description of the defect and how to replicate the problem. Merchandise will be inspected upon arrival to our facility. Merchandise inspected and found to be non-defective will be subject to a 20% re-stocking fee. Additional fees may be assessed for missing factory hardware and packaging. Shipping charges are not refundable.

For products that cannot be repaired or replaced due to unavailability, a similar product or full refund will be offered (excluding freight costs).

Items defective due to a manufacturing outside of the (14) fourteen day return period will need to be returned to the item manufacturer/importer under warranty.

When returning merchandise, all items should include all factory packaging and accessories in its original carton with all UPC and Bar Codes intact. Items returned incomplete will receive a reduced credit reflecting any missing accessories. All merchandise must be shipped freight prepaid by the customer and double boxed with the RAN number displayed on the outside of the shipping box with no writing on the manufacturer's box. For your protection, We recommend our customers use a form of trackable delivery (tracking number or delivery confirmation). Also when returning an item, it is a good idea to insure the package, we can't be responsible for lost packages.. Please return ONLY those products AUTHORIZED for return.

DO NOT send EXTRA products or products NOT-AUTHORIZED Any item returned without an Authorization Number will be returned to customers at customer's expense.

If you feel that your return falls outside of our policy, please contact us at enquiries@pamperedpaws.com.au to confirm if your return can be accepted.