Payments

Do you post to countries other than Australia?

Currently Pampered Paws only ships within Australia.

How are orders delivered?

Pampered Paws delivers all orders via Australia Post.
Postal insurance, postal registration and express postage are also available at an additional cost. We highly recommend that orders be dispatched with insurance and postal registration. If you wish to use any of these additional services please contact us and we will send you a revised delivery charge.

How are much will my order cost to deliver?

We determine delivery charges based on the weight or cubic volume of your order, whichever is greater. All our charges are based on Australia Post's current rates. We have included with all our product descriptions a weight, which will be used to calculate your postage costs.
All shipping charges payable are displayed for you at time or checkout (unless you require one of the additional services outlined above), prior to you providing payment information.
Please feel free to contact us prior to ordering to confirm shipping charges.

Can I pick up my order?

Yes, you are more than welcome to pick up your order. Please contact us and we can arrange a mutually suitable time for pick up. We are located in the south-west outskirts of Sydney at Smeaton Grange, which is between Camden and Campbelltown.

What is the shipping lead time on orders?

At Pampered Paws our priority is to see you receive your order as soon as possible. We endeavour to ship all orders within 1-2 working days of receiving cleared payment. If there are any delays (excluding public holidays), which may extend the shipping lead time, we will endeavour to notify you.

When will I receive my order?

Once we have shipped your order, it normally takes between 5-7 working days for you to receive it. If you don't receive it in this time, contact your local Australia Post Office outlet to confirm they are not holding your parcelthere for you. If they don't have it then contact us.

How do I check the status of my order?

If you would like to find out the status of your order, please don't hesitate to contact us.

How long do the natural slow-dried treats keep for?

All our natural treats are naturally slow-dried for many hours, this enables them to be kept many months.

What's the best way to keep the slow-dried treats?

It’s important that your pet's slow-dried treats are kept in an air-tight container or bag, out of direct sunlight, and in a cool dry place. It is best not to keep them in the laundry if you use your dryer often due to the humidity.

Are there any preservatives or chemicals used in the slow-dried treats?

No, all our slow-dried treats are 100% natural with no chemicals or preservatives either used to preserve the product or during the drying/dehydration process.

THE DEHYDRATION PROCESS
The process of dehydration uses refrigeration to extract moisture from the product, whilst inside a hermitically sealed chamber. This process produces a product that has a longer shelf life and maintains the same enzyme and nutritional value as fresh products and can be stored without refrigeration.

THE SLOW DRYING PROCESS
This process uses large ovens to slow dry produce over many hours. This process produces a product that has a longer shelf life and can be stored without the need of refrigeration.