What payment methods are accepted?
Pampered Paws accepts a range of different methods. These include:

• CREDIT CARDS

Visa, Mastercard, American Express are accepted. All credit cards payments are processed through PayPal's Payment Gateway at time of order.

• PAYPAL

If you have a PayPal account we accept payments via PayPal.

• BANK DEPOSIT

Our banking details will be displayed upon checkout.

• MONEY ORDER

Please make payable to "MawPet Supplies" and post, along with your order confirmation, to the address appearing on the order confirmation.

• BANK CHEQUE

Please make payable to "MawPet Supplies" and post, along with your order confirmation, to the address appearing on the order confirmation.
When you are ready to checkout your order, simply select the Payment Method you prefer.

What are the shipping charges?
Currently Pampered Paws only ships within Australia.
Pampered Paws ships all orders via Australia Post.
All orders under $150 are shipped using regular post. If you prefer your order shipped via registered post or express post, this option is available at an additional cost. We highly recommend that orders be dispatched with insurance & postal registration.
Orders $150 and over are shipped using registered post. If you prefer your order shipped via express post, this option is available at an additional cost.
We determine shipping charges based on the weight or cubic volume of your order, whichever is greater. All our charges are based on Australia Post's current rates.
We have included with all our product descriptions a weight, which will be used to calculate your postage costs. The weight listed is based on the net weight, and in the case of bulky items, the cubic weight applied by Australia Post.
All shipping charges payable will be displayed for you at checkout time, prior to you providing payment information.
Please feel free to contact us prior to ordering to confirm shipping charges.

Can I pick up my order?
Yes, you are more than welcome to pick up your order. Please contact us and we can arrange a suitable time for pick up. We are located on the south-west outskirts of Sydney, between Camden and Campbelltown.

What is the shipping lead time on orders?
At Pampered Paws our priority is to see you receive your order as soon as possible. We endeavour to ship all orders within 1-2 working days of receiving cleared payment. If there are any delays (excluding public holidays), which may extend the shipping lead time, we will notify you.

When will I receive my order?
Once we have shipped your order, it normally takes between 5-7 working days for you to receive it.

How do I check the status of my order?
If you would like to find out the status of your order, please don't hesitate to contact us.

How long do the natural slow-dried treats keep for?
All our natural treats are naturally slow-dried for many hours, this enables them to be kept many months.

What's the best way to keep the slow-dried treats?
It’s important that your pet's slow-dried treats are kept sealed container or bag out of direct sunlight, preferably in a cool place.

Are there any preservatives or chemicals used in the slow-dried treats?
No, all our slow-dried treats are 100% natural with no chemicals or preservatives either used to preserve the product or during the drying process.